How we use AI.

Where AI is used, what it may do, and what always stays with people. Every line here is true of our code today.

What is true today

Off until it is switched on

Off unless switched on
AI features in Gentle Handover are switched off unless we turn them on.
How we know:
The master switch is off by default in every environment we run.
You agree first
Before an AI feature works with what you have written, it asks for your agreement. Without it, the request is refused.
How we know:
The code refuses an AI request without the account owner's current agreement.
Asked again when things change
Your agreement is recorded with a version. When we change what is sent, or who receives it, we change the version and ask you again.
How we know:
This is our written rule for the consent version, and the code checks the version on every request.
A person decides
Whatever AI drafts waits for a person. It does not send or save anything on its own.
How we know:
Our architecture decisions require it, and the features that use AI drafts are built that way.
Support replies
If our support team uses AI to help draft a reply to you, your message is sent with addresses, links and numbers masked, and a person reviews and sends the reply. This is off unless we switch it on.
How we know:
Gentle Handover's privacy policy describes it.

Fig. 1Off until it is switched on

Our principles for AI

Encryption, tests, the audit trail and accessibility, stated as facts.